‘Annexure A’
Escalation Matrix:
| Details of | Contact Person | Address | Contact No. | Email Id | Working hours |
| Customer care | Aparna Mishra | 4A, OCUS Technopolis, Golf Club Road, Sector 54, Gurgaon 122001, Haryana, India | +91 9137246078 | aparna.mishra@orbisfinancial.in | Mon – Fri; 9.15 a.m. to 6.15 pm |
| Head of Customer care | Vishal Goel | 4A, OCUS Technopolis, Golf Club Road, Sector 54, Gurgaon 122001, Haryana, India | +91 7015785055 | vishal.goel@orbisfinancial.in | Mon – Fri; 9.15 a.m. to 6.15 pm |
| Compliance Officer | Ashwani Kumar | 4A, OCUS Technopolis, Golf Club Road, Sector 54, Gurgaon 122001, Haryana, India | +91 9871554457 | ashwani.kumar@orbisfinancial.in | Mon – Fri; 9.15 a.m. to 6.15 pm |
| CEO | ShyamSunder Basudeo Agarwal | 4A, OCUS Technopolis, Golf Club Road, Sector 54, Gurgaon 122001, Haryana, India | 022-40776570 | shyam.agarwal@orbisfinancial.in | Mon – Fri; 9.15 a.m. to 6.15 pm |
In absence of response/complaint not addressed to your satisfaction, you may lodge a complaint with NSDL at https://www.epass.nsdl.com/complaints/websitecomplaints.aspx or SEBI at https://scores.gov.in/scores/Welcome.html.
Please quote your Complaint Ref No. while raising your complaint at Depository/ SEBI SCORES portal.
