Dear Investor, As you are aware, under the rapidly evolving dynamics of financial markets, it is crucial for investors to remain updated and well-informed about various aspects of investing in securities market. In this connection, please find a link to the BSE Investor Protection Fund website where you will find some useful educative material in the form of text and videos, so as to become an informed investor. https://www.bseipf.com/investors_education.html We believe that an educated investor is a protected investor !!!

‘Annexure A’

Escalation Matrix:

Details ofContact PersonAddressContact No.Email IdWorking hours
Customer careAparna Mishra4A, OCUS Technopolis, Golf Club Road, Sector 54, Gurgaon 122001, Haryana, India+91 9137246078aparna.mishra@orbisfinancial.inMon – Fri; 9.15 a.m.
to 6.15 pm
Head of Customer careVishal Goel4A, OCUS Technopolis, Golf Club Road, Sector 54, Gurgaon 122001, Haryana, India+91 7015785055vishal.goel@orbisfinancial.inMon – Fri; 9.15 a.m.
to 6.15 pm
Compliance OfficerAshwani Kumar4A, OCUS Technopolis, Golf Club Road, Sector 54, Gurgaon 122001, Haryana, India+91 9871554457ashwani.kumar@orbisfinancial.inMon – Fri; 9.15 a.m.
to 6.15 pm
CEOShyamSunder Basudeo Agarwal4A, OCUS Technopolis, Golf Club Road, Sector 54, Gurgaon 122001, Haryana, India022-40776570shyam.agarwal@orbisfinancial.inMon – Fri; 9.15 a.m.
to 6.15 pm

In absence of response/complaint not addressed to your satisfaction, you may lodge a complaint with NSDL at https://www.epass.nsdl.com/complaints/websitecomplaints.aspx or SEBI at https://scores.gov.in/scores/Welcome.html.

Please quote your Complaint Ref No. while raising your complaint at Depository/ SEBI SCORES portal.